Customer Communication: Its All in the Details

Posted by Michael Leonard on May 13, 2019 6:50:00 AM

Tell me if this sounds familiar. You land a large job to renovate a home that promises to be a massive money maker and make your bottom line for the year go from red to black. You receive your signed proposal, and as the work begins you realize that the customer is going to be difficult. They change their mind constantly, have unrealistic expectations on timing, and - most importantly - they think that you are doing X but in reality, you are delivering Y. You’ve already sunk too much into the job to cut bait and you worry about bad reviews on Yelp, HomeAdvisor, etc. - so you soldier on. But to no avail. The homeowners have convinced themselves that you are trying to rake them over the coals, and refuse to pay for any change orders and are even mentioning legal action.

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Topics: exterior remodeling, change orders, project management, subcontractors, contracts, siding, communication

When Saving $25k on a Subcontractor Costs You $100k

Posted by Michael Leonard on Jan 31, 2019 2:04:57 PM

My years as a Project Manager taught me many things. How to prepare for a pre-con, how to manage people, how to streamline a project to meet projected goals, to name a few. Every project was different yet the same in so many respects.

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Topics: exterior remodeling, project management, rain protection, subcontractors

How Suppliers Can Lose $500k of Your Revenue

Posted by Michael Leonard on Dec 6, 2018 9:56:04 AM

Years ago I was working for a general contractor. We specialized in public construction. Municipalities, Housing Authorities and other State-owned properties. Roofing, siding, windows and carpentry were our focus. Before the beginning of a new project I had been approached by a rep from a lumber yard I had never worked with before. He took me out to lunch, did the whole schmooze deal. His pricing was good, and I thought we were on our way to building a solid business relationship.

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Topics: exterior remodeling, project management, supplier relations

Contractor or Office Manager? You Decide.

Posted by Michael Leonard on Nov 15, 2018 10:29:13 AM

Many contractors enter into the building business because they dream of doing big things. Big renovations. Ambitious building projects. Quality work creating happy customers and a great reputation.

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Topics: exterior remodeling, project management, contractor administration

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